Return Policy

Products purchased from our store are eligible for return and refund within 30 days of order receipt under the following conditions:

  1. Damaged or Defective Products: Products that arrive damaged or defective may be returned. Customers must provide evidence, such as photos of the damage, within the specified timeframe.
  2. Incorrect Items Received: Items that are not as ordered (e.g., wrong product or quantity) are eligible for return or replacement.
  3. Expired or Nearly Expired Products: Products received with expiration dates that are imminent or expired are eligible for return or refund.
  4. Adverse Reactions: Products causing unexpected adverse reactions may be returned. Claims must be supported by a doctor’s note or similar documentation.
  5. Product Recall: In the rare event of a product issue that may pose a risk to human health.

General Return Conditions:

  • Products must be unopened, unused, and in their original packaging unless defective or damaged.
  • Customers must initiate returns within 30 days of receiving their order by providing their order number and proof of purchase (e.g., invoice or confirmation email).
  • Refunds will be issued as one of the following:
    • Replacement product (no additional cost);
    • Store credit;
    • Refund to the original payment method.

Shipping Costs for Returns:

  • The store will cover return shipping costs for defective, damaged, incorrect, or expired products.

Non-Returnable Items:
For safety and quality reasons, we cannot accept returns for the following:

  • Opened or used products;
  • Items marked as final sale or promotional giveaways.

    How to Return:

    1. Contact our customer service team;
    2. Provide your order details and reason for return;
    3. We'll guide you through the return process.

    Important Notes:

    • We reserve the right to refuse returns suspected to be fraudulent or abused;
    • Products must be returned in their original packaging.

    Contact Us:

    E-mail: info@benaphyll.com 

    Phone: 1-800-555-7000

    Address for Returns:

    Benaphyll Superfoods & Skincare Labs, LLC - Customer Services
    Indiana Business Park
    14701 W. 65th Way, Suite 5
    Arvada, CO 80004